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Can I cancel sent and scheduled emails?

Emails that are sent immediately cannot be cancelled. Only (a) emails scheduled to be sent at a future date/time and (b) scheduled email campaigns can be cancelled. 

 

Follow the steps below to cancel an email scheduled to be sent at a future date/time:

1. Hover over the Recruits or Roster tab

2. Click on Correspondence Tools

3. Under Sent Emails you will notice the Status of each scheduled email listed as the Date/Time the email will be sent

  • Note: Emails that are sent immediately will have a status of Sending

4. Click Cancel to the right of the Date/Time to cancel your scheduled email

  • Note: Emails that are sent immediately cannot be Cancelled 

 

Follow the steps below to cancel a scheduled email campaign:

1. Hover over the Recruits or Roster tab

2. Click on Correspondence Tools

3. Click on Schedule Campaigns 

4. Click the "X" to the left of the scheduled email campaign you would like to cancel

 

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